Frequently asked questions (FAQ)
Last updated: August 2026
How does U-take work?
Applicants post a request to send a parcel or have goods purchased from abroad, which will be bought and delivered by the Traveller. Travellers flying the same route make offers regarding the Contribution they seek for rendering the service. Once matched, you agree on the price in chat, pay securely through our payment service provider,Stripe, and track delivery.
Is it safe?
We verify users, enable agreements to be generated in chat, use a licensed and world renowned service provider, Stripe, to handle payouts. Payment is authorised by the Applicants before pickup and is released by Stripe only once the delivery is confirmed and recorded on the platform. This way, we bridge the trust gap! Always review Traveller ratings and communicate only through the app.
What can I ship?
Legal goods that comply with applicable laws and regulations of the country of departure, transit (where applicable) and destination, including the airline and customs rules. Prohibited goods (weapons, drugs, etc.) are not allowed. Refer to Article 6 of our T&Cs for more details on which goods are prohibited and allowed.
How do payments work?
Traveller sends a proposal for the Contribution they seek. Once both parties agree, Applicants authorise the payment. Funds are handled through our licensed payment provider, Stripe, as per to the agreement locked-in between users and only released once the parcel has been duly delivered and received. U-take does not hold or have access to the users' funds which adds an extra layer of safety and protection for users.
How do I get help?
Use in-app chat for delivery issues. For account or payment problems, email contact@u-take.app.