Frequently asked questions
Last updated: July 2026
How does U-take work?
Senders post a parcel or purchase request. Travellers flying the same route make offers. Once matched, you agree on price in chat, pay securely, and track delivery.
Is it safe?
We verify users, lock agreements in chat, and authorise payment before pickup to be released only upon duly confirmed delivery of the parcel by the applicant. This way, we mitigate performance risk for both parties, bridging the trust gap! Always review traveller ratings and communicate only through the app.
What can I ship?
Legal items that comply with airline and customs rules. Prohibited goods (weapons, drugs, perishables without agreement, etc.) are not allowed.
How do payments work?
The traveller sends a price proposal in chat. The applicant authorises payment. Funds are handled through our licensed payment partner according to the locked agreement and only released (including the Contribution owed to the traveller) only once the parcel has been duly delivered and received. Neither party is exposed to a performance risk.
How do I get help?
Use in-app chat for delivery issues. For account or payment problems, email contact@u-take.app.