Terms and Conditions of Use Latest update: 31st August 2026. These Terms and Conditions of Use (hereinafter the "Terms") are intended to define the terms and conditions governing Users' access to and use of Utake, hereinafter referred to, interchangeably, as the "Application" or the "Platform." The Application is operated by Utake OÜ, registered in Estonia, with its registered office at Tööstuse 75-71, Põhja-Tallinna linnaosa, Tallinn, Harju maakond, 10416 (hereinafter the "Operator"). By registering on the Platform or using it in any way whatsoever, the User acknowledges having read these Terms and accepts them without reservation. 1. INTERPRETATION AND DEFINITION 1.1 INTERPRETATION Unless the context requires otherwise, words used in the singular include the plural and words used in the plural include the singular. Any term defined in these Terms shall have the same meaning regardless of whether it is written with an initial capital letter or in lower case. Headings are included for convenience only and shall not affect the interpretation of these Terms. 2. DEFINITIONS Applicant: Any User submitting a request to either (i) send a Parcel or (ii) request the purchase and delivery to the Applicant of the selected Good(s), referred to as the “Purchase Request”. Contribution : The amount paid by the Applicant to the Traveller as a contribution towards the Traveller’s transportation costs incurred in connection with the journey. The Contribution is not intended to enable the Traveller to conduct transport activities on a commercial or profit-making basis. Crowdshipping (or consumer-to-consumer Parcel Carriage): The occasional carriage of Goods by a private individual, on a non-professional basis, in connection with a journey undertaken for their own personal purposes and independently of the relevant Request. Delayed Payout Mechanism: Technical mechanism managed by a licensed third-party payment service provider, Stripe, whereby funds are held until, and paid out upon, confirmation of actual delivery. The Platform does not itself hold or control Users' funds. Payouts are subject to the service provider’s applicable terms, policies and processing requirements. Designated Recipient: A natural person designated by the Applicant to receive a Parcel carried by the Traveller. A Designated Recipient is not a registered User or a party to the agreement between the Applicant and the Traveller solely by reason of being so designated. Goods: Any item or product forming the subject of a Request, whether submitted for carriage as part of a Parcel or selected under a Purchase Request. Goods of a Commercial Nature: Goods intended for sale, resale or professional use, or which may reasonably be distinguished from personal effects and regarded as commercial given their quantity, nature, value and frequency of carriage. Moderation: The Operator's right to review activity or communications on the Platform for the purposes of preventing fraud, abuse or other misuse of the Platform as further described in these Terms and the Privacy Policy. Parcel: One or more Goods forming the subject of a Request and which must comply with these Terms and all applicable laws and regulations. Payment: The payment authorised by the Applicant through Stripe in connection with an agreement entered into with a Traveller through the Platform and comprising the amounts payable under that agreement and the applicable Platform Fee. The Payment is processed exclusively by Stripe. Platform/Application: The mobile and web Application through which Applicants and Travellers are connected available on https://www.u-take.app/home and iOS and Android. Platform fees (or Commission): The fee charged by Utake for its Service. Pre-authorisation: A temporary authorisation or hold of funds placed on the Applicant's payment method at the time the Applicant accepts the agreement with the Traveller, handled by Stripe in accordance with its own terms and procedures. Utake does not receive, hold or control the corresponding funds and does not decide whether the Pre-authorisation is accepted, maintained, released or otherwise processed. Refund: The full or partial return of the relevant funds through Stripe to the Applicant or the Traveller in specific cases as set out in these Terms. Request: A request submitted by an Applicant through the Platform to send a Parcel or to arrange a Purchase Request. Route: The itinerary associated with a Request, comprising the country or territory of departure, any country or territory of transit, where applicable, and the country or territory of destination, as made available on the Platform and as determined or displayed by the Platform based on the information available to it, including applicable information and designations issued by competent national and international authorities. Sanction: Any economic, financial or trade sanctions, embargoes, restrictive measures, export or import restrictions, or similar measures imposed, administered or enforced by any applicable governmental or supranational authority, including where applicable the United Nations, the Council of the European Union, the Government of the Republic of Estonia, that apply to the Applicant, Traveller, the Parcel, or the relevant transaction or Route. Service: The technical marketplace and intermediation functionality provided by the Platform to enable Users to identify, communicate with and enter into arrangements with one another. Traveller: A natural person willing to fulfil a request as part of a journey undertaken for their own personal purposes. User: Any natural person of legal age (under the laws of their jurisdiction of residence) and legally capable, registered on the Platform. 3. PURPOSE OF THE APPLICATION The Utake Application is a consumer-to-consumer collaborative Platform designed to connect Applicants seeking the purchase or transport of Goods with Travellers willing to fulfil such Requests in connection with journeys undertaken for their own personal purposes. This is done within a win-win framework between the parties. The Platform provides online intermediation functionality enabling Applicants and Travellers to identify one another, communicate, agree on the terms of a Request and enter into a binding agreement directly with each other. Utake acts exclusively as the operator of the Platform and as an online intermediary. 4. CONDITIONS OF ACCESS AND REGISTRATION The User must have attained the age of legal majority and possess full legal capacity to enter into binding agreements under the laws of their jurisdiction of residence. Registration requires creating an account with truthful, accurate information.The User undertakes to keep the information up to date as long as they use the Platform. The User understands and accepts that the full use of the Platform is subject to providing the information required for verification purposes. With respect to any documents or information that may be requested by Stripe for compliance purposes, Users are requested to refer to the applicable policy available at https://docs.stripe.com/connect/identity-verification. The User is responsible for the confidentiality of their credentials and security of their login credentials and for taking reasonable measures to prevent any unauthorised access to or use of their account. The User must promptly notify Utake of any suspected loss, disclosure, compromise or unauthorised use of their login credentials or account. 5. NATURE OF THE SERVICE (INTERMEDIATION) Any agreement relating to the Request is entered into directly between the Applicant and the Traveller, who are solely responsible for agreeing on the terms of the Request and for performing their respective obligations under that agreement. Utake is not a party to the agreement concluded between Users and does not assume responsibility for the performance of obligations arising between Users. The Platform’s role is limited to providing the Platform’s intermediation functionality. Utake does not warrant the accuracy of information supplied by Users or the nature, origin, authenticity, condition, conformity or legality of any Goods. Utake does neither guarantee the fulfilment of a request nor the delivery of Goods within a particular timeline. The Platform does not itself provide sale of goods, transportation, customs clearance, logistics services, carry out administrative formalities or provide payment services 6. PROHIBITED GOODS AND RESTRICTIONS 6.1 Users must not use the Platform to arrange, facilitate, request, offer, transport or otherwise deal in any Goods that: \- violate or are subject to any applicable Sanction, restriction, prohibition, law or regulation in the country of departure, transit where applicable and the country of arrival. \- are subject to international protection measure \- require a license, authorisation or special administrative formalities. 6.2. The following are strictly forbidden: (i) Prohibited Goods: Drugs, narcotic, psychotropic and controlled substances, and any medicinal, pharmaceutical or therapeutic product containing or derived from such substances, regardless of whether its possession, sale or use is authorised in any particular country; Any goods intended for a military or other prohibited end-use, including but not limited to explosives, weapons, military ammunition, components and related military equipment; Radioactive, infectious and biological materials; Corrosive or hazardous materials; Explosive and other dangerous materials such as compressed or liquefied gases, including aerosols, fire extinguishers and other similar items; Flammable Goods, Unprotected Lithium batteries and cells, Human organs or remains Stolen or counterfeit goods; Live animals any item offending public decency or morality; (ii) Content subject to protection measures including but not limited to: Endangered animals Protected plants, fauna, and flora Classified and archaeological works of art and artefacts. (iii) Content subject to special administrative controls and other formalities: Categories of sensitive equipment: (a) sensitive telecommunications equipment, (b) sensitive aeronautical and road equipment, (c) Other sensitive equipment as defined by applicable regulations (including but not limited to strategic dual-use goods). Medications: The transport of medications is subject to strict regulation. Medications for the Applicant's personal use may be permitted, provided that they do not fall within any prohibited category under these Terms and that all applicable legal, documentary and prescription requirements in the countries of departure, transit, where applicable, and destination are satisfied. Sums of money: The transport of money in any form (including but not limited to cash and bearer negotiable instruments) is excluded from the Application. Perishable goods: may be carried only where their nature, packaging and storage requirements are reasonably compatible with the anticipated journey, including any transit and foreseeable delay, and where they can reasonably be expected to remain safe and fit for their intended use until delivery. The Applicant and the Traveller are responsible for assessing compliance with these conditions and with all applicable legal and transport requirements. Valuable goods : High-value and luxury goods including precious metals and stones, luxury watches, works of art and collectors’ items are not allowed. Tobacco & Alcohol: These categories including vaping devices, vaping liquids and refill containers are excluded from the Application. Goods of a commercial nature: Goods of a commercial nature are not authorised by Utake and are prohibited from being imported by the traveller. 7. AUTHORIZED Goods, only if legally permitted and all required documentation and/or authorisations wherever applicable are obtained: Administrative documents; Medications under the conditions of Article 6.2 above ; Para-pharmaceutical Goods ; Personal perfumes ; Personal care and cosmetic Goods ; Confectionery and handcrafted Goods ; Books and other printed publications, provided that there are no reasonable grounds to believe that their content, possession, carriage or importation may be subject to restriction, censorship, seizure or confiscation in any country of departure, transit, where applicable, or destination. Utake may restrict this category for particular routes where reliable information reasonably available to it indicates a material risk of restriction, censorship, seizure or confiscation. Consumer electronics not subject to a prohibition, restriction or special administrative procedure as per Article 6.1; Clothing. Jewlerry where the value strictly falls below the applicable legal thresholds of the countries of origin and destination may be permitted. 8. CUSTOMS INFORMATION Prior to entering into any transaction through the Platform, Users shall ensure that the Goods forming the subject of the Request are not prohibited and otherwise comply with these terms, including in particular of Article 6 and with all applicable laws and regulations in the country of departure and country of destination . The Traveller assumes sole responsibility for complying with all customs declaration requirements. Here is some useful information compiled for guidance and information purposes only. See our Resource Centre for country and topic guides on customs, prohibited goods, and payments. 9. CONDITIONS APPLICABLE TO TRAVELLERS (“CARRIERS") 9.1 Status of the Traveller The Traveller represents and warrants that the journey is undertaken in a personal and non-professional capacity, for their own use and independent of the relevant Request, and that neither Utake nor the Applicant has organised, directed or required the journey The service provided must remain within the scope of crowdshipping, intended solely for the purpose of sharing and offsetting a portion of the travel expenses incurred in connection with the journey. It shall not constitute a commercial transport service carried out for the purpose of obtaining any form of financial gain or profit. Any suspicion of commercial transport activity aimed at generating financial profit may result in the closure of the account. 9.2 Verification and Security Obligations Content inspection: The Traveller has the obligation and the right to physically inspect the contents of the Parcel before departure. They must never accept a sealed Parcel whose contents cannot be verified. Refusal to transport: The Traveller must refuse any Request relating to a Good they deem suspicious, illicit, or non-compliant with these Terms, including Article 6 or with any applicable laws, regulations or transport requirements in the countries of departure, transit, where applicable, or destination. 9.3 Traveller’s Obligations and Liability The Traveller must comply with the conditions of carriage, baggage rules and security instructions of the relevant airline or transport operator. The Traveller is personally responsible for complying with all customs requirements applicable to the journey, including any declaration requirements, allowances, thresholds, quotas, restrictions and prohibitions imposed in the countries of departure, transit, where applicable, and destination. The Traveller shall declare any goods being transported where their value, quantity, or nature exceeds the applicable customs duty exemptions or any other declaration thresholds and requirements prescribed by applicable laws. Where applicable and in relation to the fulfilment of a Request, the Traveller shall bear the costs of any customs duties, VAT, taxes or other applicable fees that may be charged by relevant authorities and claim reimbursement for it from the Applicant on the condition of showing corresponding receipts. If any seizure, penalty, fine, or other enforcement action results from a false or misleading declaration made by the Applicant, the Traveller may seek recourse against the latter. 9.4 Traveller’s Right of Withdrawal The Traveller is free to withdraw from a request if Platform has not yet matched them with an Applicant. 9.5 Delivery Commitment The Traveller shall hand over the Goods in person to the Applicant or, where applicable, to the Designated Recipient, at the location and time agreed upon via the internal messaging system. At the time of handover, the Traveller shall require the Applicant or Designated Recipient to provide the single-use verification code generated by the Application. Where the Goods are handed over to a Designated Recipient, the Traveller shall also require valid photographic identification corresponding to the information recorded on the Platform. The Traveller must refuse the handover if the required code or identification is not provided or does not correspond to the information recorded on the Platform. Successful verification of the code shall be recorded on the Platform as confirmation of delivery. 10. CONDITIONS APPLICABLE TO APPLICANTS 10.1 Nature of the Service The Applicant may request one of the following services: a) Sending a Parcel, b) Issuing a Purchase Request: Requesting the purchase and delivery of Goods selected by the Applicant and delivered to the latter. 10.2 Nature of the Goods The Applicant must not submit any Request relating to Goods that are prohibited or otherwise non-compliant with these Terms, including Article 6, or with any applicable laws, regulations or transport requirements in the countries of departure, transit, where applicable, or destination. 10.3 Sending a Parcel The Applicant undertakes to ensure that the Parcel is appropriately packaged and suitable for safe transport. Sealing of the Parcel should only be made once the Traveller has inspected it. 10.4 Accuracy of Information The Applicant shall provide an accurate and detailed description of the product, its weight and exact value, the name and phone number of the Designated Recipient when a Parcel is sent, as well as any other details required on the Platform. Any omission, inaccuracy or false declaration shall be the sole responsibility of the Applicant, who shall be solely liable for any customs or legal actions incurred by the Traveller as a result thereof. 10.5. Receipt of the Product The Applicant shall be present, or shall ensure that the Designated Recipient is present, at the agreed time and place for delivery of the Goods. At the time of handover, the Applicant or Designated Recipient must provide the single-use verification code generated by the Application. Where delivery is made to a Designated Recipient, they must also present a valid photographic identification corresponding to the information recorded on the Platform. Handover will be refused by a Traveller if the required code or identification is not provided or does not correspond to that information. Successful verification of the code shall be recorded on the Platform as confirmation of delivery. Where applicable, the Applicant or the Designated recipient undertakes to repay the Traveller for any customs duties, VAT, taxes or other fees that may have been incurred by the Traveller in relation to the fulfilment of the Request, as communicated and evidenced by them. 10.6 No show If the Applicant or Designated Recipient fails to appear, the Traveller shall notify the Applicant through the Platform and take reasonable steps to arrange a further handover. The Traveller must keep the Goods with reasonable care pending further instructions or agreement between the parties. In the event that no further contact can be made between parties after the Traveller’s reasonable attempts, the Traveller may cancel the transaction and use the goods where permitted by applicable law. 10.7. Cancellation and Return of Funds The Applicant may withdraw a Request at any time before a binding agreement is entered into with a Traveller and before the corresponding Payment is authorised through Stripe. Once the Applicant and the Traveller have entered into a binding agreement, the Request may be cancelled only with the express agreement of both parties, without prejudice to any right that cannot lawfully be excluded or restricted. Where the Traveller has already purchased Goods or incurred costs in respect to the fulfilment of the Request, the parties must take those purchases and costs into account when agreeing on the consequences of cancellation. The Traveller must provide the relevant receipts or other supporting documents through the Platform. Where the parties agree to the cancellation of a Request, any return of funds shall be processed through Stripe in accordance with the applicable payment framework and Stripe’s own procedures. Utake does not receive or hold the relevant funds. Where delivery does not take place, the Applicant and the Traveller must address the matter directly in accordance with their agreement and applicable law. Utake does not adjudicate disputes between Users or determine entitlement to the funds. Utake’s Platform fee is non-refundable once Users have been matched. Nothing in these Terms excludes or restricts any right or remedy that cannot lawfully be excluded or restricted under applicable consumer protection law. 11. LIABILITY AND EXCLUSIONS 11.1 Exclusion of Liability: The Utake Application is solely an intermediary facilitating connection between Applicants and Travellers and as such Users acknowledge and accept that the Platform's liability is limited to its role as technical intermediary. The Platform: is not party to the agreement between Users and is not responsible its execution; disclaims all liability for damages resulting from a User's breach of their contractual or legal obligations does not inspect any Goods or Parcels, verify passports’ validity, or carry out any customs clearance or any other administrative formalities. disclaims all liability for any delay, non-delivery, loss, theft, damage to the Goods or Parcel or any seizure, penalty, fine or any other enforcement action taken by any relevant authority. is not responsible for any filing or payment of duties, VAT, taxes or other fiscal charges that may be incurred by Users when using the Platform. The Resource Centre is provided for informational purposes only and is intended to serve as a general guide. It does not replace consultation of applicable laws, regulations or official sources. Users acknowledge that the Platform is not liable for any reliance placed on information provided through the Resource Centre. To the maximum extent permitted by applicable law, the Platform’s aggregate liability for direct damages arising from its breach of its obligations in providing the Service in connection with a transaction, shall not exceed the Commission payable to the Platform in respect of that transaction. 11.2 Disputes between Users: Utake is not a party to any agreement entered into between Users and does not adjudicate disputes arising from its performance. Any dispute between an Applicant and a Traveller must be addressed directly between them. Utake may preserve relevant records and disclose information or conversation logs where required or permitted by applicable law, including in response to a lawful request from a court or competent authority. 11.3 Compliance with Regulations: Each Request and all use of the Platform must comply with these Terms, including Article 6, and with all applicable laws, regulations and transport requirements. Utake may suspend, restrict, remove a Request within the Platform, where reasonably necessary to enforce these Terms, prevent fraud or misuse, protect Users, comply with applicable law or respond to a security or compliance concern. Any such measure relates solely to access to and use of the Platform and does not constitute a decision by Utake concerning the processing, withholding or release of funds, which remains subject exclusively to Stripe’s procedures. Where Utake reasonably suspects fraudulent, unlawful conduct, it may temporarily suspend or permanently deactivate the relevant User’s account without prior notice where necessary for legal, regulatory or safety reasons. Utake may preserve relevant records for the period permitted or required by applicable law and disclose relevant information in response to a lawful request from a court or competent authority. 11.4 Cancellation Due to Traveller Unavailability The Platform enables an Applicant’s Request to be made available to potentially suitable Travellers but does not guarantee that any Request will be accepted, matched or fulfilled. Where no matching is not reasonably possible within a reasonable period of time due to the route, timing, nature of the Goods or other relevant circumstances, the Request may automatically expire or be closed and removed from the Platform. In such circumstances, the Applicant shall be informed through the Platform or by any other contact method associated with their account. 12. PAYMENT AND FEES 12.1 Initial Collection Process Once the parties have concluded an agreement, evidenced by mutual acceptance of the terms of the request, the Applicant will be requested to authorise the corresponding payment, which includes the following amounts: i) Where applicable, the total amount corresponding to the purchase of the requested good(s) as defined by the Users; ii) The Contribution: This amount will be determined by the Traveller and approved by the Applicant iii) The Commission for the Service, as displayed and accepted prior to validation of the agreement;. The Platform will neither receive nor safeguard customer funds in its own bank account and will not operate a user wallet. Funds are held by Stripe, a licensed third-party payment provider, until confirmation of delivery. 12.2 Delayed Payout Mechanism The Platform integrates Stripe's payment and payout functionality to facilitate payment between Users. 12.3 Advantages of the Delayed Payout Mechanism for the Traveller The Traveller’s exposure to the Applicant’s payment risk is mitigated by the payment framework whereby the relevant amount is processed by Stripe before the Traveller starts fulfilling the Request. Stripe retains exclusive control of the funds in accordance with its own procedures. 12.4 Advantages of the Delayed Payout Mechanism for the Applicant: Under the payment framework operated by Stripe, the relevant funds remain under Stripe’s exclusive control pending confirmation of delivery through the Platform. Following such confirmation, Stripe processes the payout in accordance with its own procedures. Utake does not guarantee performance by the Traveller and does not approve, delay, redirect or cancel any payout. 12.5 Liability The Platform cannot be held liable for processing delays, freezing, or rejection of a payment by Stripe, intermediary banking institutions, or foreign exchange control authorities, where such delays or rejections result from the Application of national or international regulations. Any decision to authorise, process, withhold, decline or otherwise restrict a Payment or payout is made exclusively by Stripe. 13. COMMUNICATIONS AND SECURITY OF EXCHANGES 13.1 Nature and Monitoring of Exchanges Communications exchanged through the Platform’s internal messaging system may be subject to proportionate monitoring or Moderation for the purposes of preventing fraud, abuse, unlawful activity or breaches of these Terms, protecting Users and ensuring the proper operation of the Platform. Any access to or processing of such communications shall be carried out in accordance with applicable data protection law and the Privacy Policy. 13.2 Prohibition on Exchanging External Contact Details In order to ensure the security of requests and the proper functioning of the Platform's ecosystem, Users are strictly prohibited from exchanging, via the messaging system or any other internal means, personal contact details enabling direct contact outside the Platform, including phone numbers, personal email addresses, social media handles, or links to external messaging services. 13.4 Penalties for Non-Compliance The Platform expressly reserves the right to: \- restrict, suspend, or remove any Request (regardless of its stage of completion) if personal contact details are exchanged. \- temporarily or permanently restrict access to the messaging service or to the Platform as a whole for any User who violates this rule. 13.5 Necessity of Using the Platform Ecosystem The Platform provides functionality enabling Users to communicate, submit information, confirm transaction steps and access payment and delivery-related features. Users must exclusively use the Platform's designated functionality and secure ecosystem for transactions facilitated through the Platform. This process maintains transaction records, the protection of Users' data, and enable the payment and delivery-related functionality described in these Terms 14. PROTECTION OF PERSONAL DATA In accordance with data protection legislation, the information collected is used solely for the operation of the service. You may consult our Privacy Policy for further details. 15. RATINGS AND REVIEWS Users are strongly encouraged to leave ratings and reviews upon completion of each request. This feedback contributes to transparency, trust, and the maintenance of a safe and secure environment on the Platform. Any defamatory, false, or abusive review is prohibited. 16. APPLICABLE LAW 16.1. Applicable Law & Jurisdiction These Terms and the contractual relationship between Utake and each User are governed by the law of Estonia, without prejudice to any mandatory provisions of applicable law. Any dispute arising out of or in connection with these Terms or the relationship between Utake and a User shall be submitted to the competent courts of the Republic of Estonia, subject to any mandatory rules of jurisdiction. 16.2. Voluntary Arbitration after a Dispute Has Arisen After a dispute has arisen, Utake and the relevant User may agree in writing to submit the dispute to mediation or arbitration. Any such agreement shall be entered into separately, in accordance with applicable law, and shall specify the applicable procedure and confidentiality arrangements. 16.3. Agreements and Disputes between Users This choice of law governs the relationship between Utake and each User. It does not determine the law applicable to any separate agreement or dispute between an Applicant and a Traveller.